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Home | Business | Customer Service

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How To Get Toyota's Best Customer Service

By: Jason Lancaster

Few things are more frustrating than having a problem with your vehicle. In fact, there's a good chance you bought a Toyota because you thought that it wouldn't have any problems. Unfortunately, even a Toyota has the occasional issue. But what about when your Toyota car, truck, or SUV has a problem that isn't resolved to your satisfaction?

If you've had a problem with your Toyota and it hasn't been taken care of, your best hope for a solution is to work with your local dealer. Believe it or not, the dealership is invested in solving your problem because they know that's the best way to make you a lifetime customer. In fact, dealers spend thousands of dollars in advertising trying to create trust with their customers but statistics show that the best way to create trust is to solve problems.

But just because solving customer service problems is an inexpensive way to make a lifetime customer doesn't necessarily mean that your dealer will do it for you. First, you have to show them you're going to be a good future customer and worth helping.

The best way to convince a dealership you're going to be a good customer in the future is to show them you're a good customer now. When working with anyone at the dealership, be nice. Let's admit it -- sometimes it feels good to yell at someone. But if you want to get the best customer service you'll need the people at the dealership to like you. "Kill em' with kindness" and you will prove you're a customer worth saving.

While being pleasant will help you get what you want from your dealer, working with the General Manager (GM) of the dealership will help you more than anything. GM's have the full backing of Toyota and the have the power to do just about anything to solve a customer service complaint. They are usually experienced professionals and they know how to help -- make sure you ask to speak with the GM when you have a customer service problem.

If you've worked with the GM but they couldn't help you, the next step is to call the Toyota hotline (the number can be found in your owner's manual). I also suggest you contact the local regional office too. While the local regional office will refer you to the national hotline, you may be able to speak with a regional Toyota executive. Persistence is key.

So, to summarize, if you have a Toyota customer service problem, your local dealer is your starting point. Make sure to ask for the GM and to be nice to everyone you speak with. If the local dealer doesn't get it done, try working with Toyota's national hotline. Also, call your regional office. As long as you're persistent and pleasant, you'll get the best possible Toyota customer service.

Article Source: http://www.gcyarticles.com

Author Jason Lancaster has worked in the auto industry for almost 10 years. He runs a Toyota Tundra website, www.tundraheadquarters.com, as well as the McAllen Toyota website.
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