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10 Tips To Successfully Collect A Debt

By: JR Rooney

10 Tips to help you recover money:

PREPARE: Go over the paperwork on the debtor before making a call. Knowing the history of the account is key. Have all the records in front of you, ready for reference if needed.

ATTITUDE: Adopting a straight, professional, business-like attitude is important. You have a contract or you delivered the goods, money is now owed and you have the right to expect payment. Do not let it become personal. Don't yell or raise your voice; and NEVER curse. Don't make idol threats; legal action is your recourse.

CONTACT: Be sure you are talking to the correct person. Do not let the individual brush you off with "You'll have to talk to the bookkeeper." Identify the person who will pay the bill. If you can not get through after several calls, tell the secretary that you know your calls are being screened. Indicate the purpose of your call and if necessary give deadlines.

CONTROL: Control the conversation. Keep it focused on the debt and on the repayment schedule. Don't let the customer sidetrack you with personal history, excuses, etc. Remember, the object of your call is to collect money, or get a commitment, not to become buddies with the customer or win arguments.

FLEXIBLE: Always be prepared to adjust to any situation. Think about the kind of customer you are dealing with and adapt to meet the circumstances. Be prepared to accept a reasonable payment schedule, and a willingness to deal with a customers circumstances.

NOTES: Keep detailed, accurate notes of every contact with the customer. Probe for further information on the customer. Notes of these contacts will help you in subsequent phone calls, and may be invaluable in litigation. Good notes will also help in further credit decisions, or in cases where skip tracing may be needed.

PRODUCTIVE: Keep contact brief and to the point. This is a business call, not a social one. View your efforts on a ratio of time expended to results achieved. Long conversations probably mean the customer is stalling you, or trapping you in the buddy syndrome.

PRECISE: Never leave a contact open ended, such as "Well talk next week," or "Ill send what I can." Every contact should result in a commitment to payment. A specific amount, by a specific date, even the check number the customer is using to pay the debt.

TIME: The longer an account is held, the less likely it is that it will be recovered. If payment or a payout is not arranged within 90 days, place the claim with a collection agency or start legal proceedings.

PLACEMENT: The best collection agencies do not need to pay money to get your information. Just type in "Collection Agency" to any search engine and pick a firm that ranks organically.

Article Source: http://www.gcyarticles.com

A Full Service Collection Agency that ranks outside of the sponsored listings on Google is this Collection Company

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